Because or company carries both Kerusso and House of Rebirth brand, please see specific return policies for each brand. We are not responsible for merchandise lost or damaged in transit. Always feel free to email us with any questions or concerns you may have before ordering. We desire for you to have a wonderful experience shopping with us!
Returns and Exchanges
Only unworn items with original tags may be returned or exchanged for any reason. If you want to exchange or return an item, please contact us via email at firstname.lastname@example.org to request a Return Authorization Number (RMA #) and submit a replacement order or refund request. Do not attempt to return merchandise until you have obtained a Return Authorization Number.
Return shipping costs are non-refundable.
-An RMA # must be used within 14 days
-Credits resulting from the return/exchange of merchandise will be credited to the original card on which the merchandise was purchased.
HOUSE OF REBIRTH items:
We cannot accept refunds or exchanges on House of Rebirth items as all items are made to order. Please refer to sizing charts and item info for an accurate description of each item before purchasing. If you have any specific questions about an item, please send us an email and we would be happy to answer any questions you may have before purchasing.
If there is a manufacturing defect or other problem with your item, please contact us within 14 days so that we may resolve your issue. Our goal is for you to be satisfied with your purchase.